Return Policy

Payment

• Orders that are not paid for will not be shipped

• Pre-order items on outstanding orders will not be ordered

Shipping

• Orders are normally shipped within 3 working days of payment (except for pre-sales)

• Pre-orders and in-stock items will be shipped together and cannot be arranged for separate shipments. If you require separate delivery, please place a separate order

Refunds

• If the pre-order item is not available from the supplier, we will first contact the customer for an exchange and if the item is not available, the pre-order item will be refunded

• Please note that there are no refunds for in-stock items or other pre-orders placed on the same order

• Refunds may be made for changes in the value of the order and may involve delivery charges

Exchange

• Due to hygiene reasons, there are no exchanges or refunds for personal care products

• There are no exchanges or refunds for pre-ordered products

• For any product or quality issues, please fill in the "Contact Us" form on our website

• We do not accept questions due to subjective reasons such as size, color, etc.